Privacy Policy

Wasil Express is committed to protecting the privacy and personal data of its clients, users, and business partners. This Privacy Policy explains how personal data is collected, used, processed, stored, and protected in accordance with the Saudi Personal Data Protection Law (PDPL) and applicable regulations.

1. Scope

This Privacy Policy applies to all personal data collected or processed by Wasil Express through its website, communication channels, contracts, or any other means related to the provision of transportation services.

2. Personal Data We Collect

Wasil Express may collect and process the following types of personal data, including but not limited to:

  • Personal identification data (name, ID or Iqama number when legally required).
  • Contact information (phone number, email address, address).
  • Service-related data (transportation requests, pickup and delivery locations).
  • Technical data (IP address, browser type, website usage data).
  • Any other data voluntarily provided by the user.

3. Purpose of Data Processing

Personal data is collected and processed for the following purposes:

  • Providing and managing transportation services.
  • Communicating with clients regarding requests or inquiries.
  • Improving service quality and operational performance.
  • Complying with legal and regulatory obligations.
  • Protecting the legal rights of Wasil Express and its clients.

4. Legal Basis for Processing

Wasil Express processes personal data based on one or more of the following legal grounds:

  • Consent of the data subject.
  • Performance of a contractual obligation.
  • Compliance with legal or regulatory requirements.
  • Legitimate business interests, without overriding data subject rights.

5. Data Sharing and Disclosure

Wasil Express does not sell or rent personal data. Data may only be shared in the following cases:

  • With explicit consent of the data subject.
  • When required by law or competent authorities.
  • With trusted service providers strictly for service execution, under confidentiality obligations.

6. Data Security

Wasil Express implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Data is then securely deleted or anonymized.

8. Data Subject Rights

In accordance with PDPL, data subjects have the right to:

  • Access their personal data.
  • Request correction or updating of inaccurate data.
  • Request deletion of personal data where legally permissible.
  • Withdraw consent to data processing.

9. Cookies

The Wasil Express website may use cookies to enhance user experience and analyze website performance. Users may manage cookie preferences through their browser settings.

10. Policy Updates

Wasil Express reserves the right to update this Privacy Policy at any time. Updates will be published on the website, and continued use of services constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries or requests, please contact Wasil Express through official communication channels.